Refunds & Exchanges

Refunds and Exchanges

House of Hoodiez Return & Exchange Policy

At House of Hoodiez, we want you to love your hoodie as much as we do! If something isn’t quite right, we’re here to make things smooth and hassle-free. Please review our return and exchange guidelines below to ensure the best experience.

Returns & Store Credit

We accept returns for store credit on items that are in brand-new condition—unworn, unwashed, and unaltered, with original tags and packaging. You have 15 days from delivery to initiate a return.

Shipping costs are non-refundable, and authorization is required before returning an item. To request a return, please contact us at info@houseofhoodiez.com with your order details. Once we receive and inspect your return, we’ll notify you via email of your approval status. If approved, you’ll receive store credit to use toward your next HOH purchase.

Exchanges for Damaged or Defective Items

We stand by our quality! If your hoodie arrives damaged or defective, please report the issue to info@houseofhoodiez.com within 5 days of delivery. If approved, we will replace your item with the same size and color as your original order.

If damage is reported after 5 days, House of Hoodiez is not responsible for replacements.

Final Sale Items & Order Accuracy

  • All custom, clearance, and limited-edition items are final sale and cannot be returned or exchanged.
  • Double-check your size, design, and color before ordering! All orders go into immediate processing, so we cannot make changes once an order is placed. We are not responsible for mistaken orders due to incorrect size or color selection.

How to Start a Return or Exchange

  1. Email us at Info@houseofhoodiez.com with your order number and reason for return/exchange.
  2. Once approved, we’ll send you return instructions.
  3. Ship the item back in its original condition.
  4. After inspection, we’ll issue store credit or send your replacement hoodie if applicable.
  5. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We appreciate your support of House of Hoodiez, and we’re here to make sure you’re rocking the perfect fit. If you have any questions, don’t hesitate to reach out!

🔥 Stay cozy, stay stylish! 🔥
www.houseofhoodiez.com